Upstate New York’s Leading Managed IT Services Provider
Grow your business securely with ComTec’s managed IT services serving Rochester, Syracuse, and Buffalo, New York.
Modern IT Management Serving Rochester, Buffalo, and Syracuse, New York
Level up your business success with IT management solutions from the managed IT services leader in Upstate New York.
Here’s how ComTec drives growth through IT managed solutions in Rochester, Buffalo, and Syracuse:
Design agile systems that allow scalability for growth initiatives
Increase visibility to data to make data-supported business decisions
Standardize and automate processes to improve production quality and speed
Secure systems to prevent breaches
Drive efficiency with system integration strategies
Increase labor and resource capacity using process and workflow automation
Other Services Provided to Rochester, Buffalo, and Syracuse Manufacturers & Distributors
Technology advisory services
Managed IT services packages
Cybersecurity/CMMC assessment services
Epicor Kinetic ERP implementation for manufacturers
Epicor Prophet 21 implementation for distributors
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Secure IT Solutions
Select the level of comprehensive managed IT services you need to fit your unique business. Our teams in Upstate New York is experienced in handling and resolving modern IT challenges with proactive and timely IT solutions for companies in Rochester, Buffalo, and Syracuse, New York.
If you have questions about any of the levels of our managed IT services outlined below or would like a quote, simply reach out to us.
ComTec Managed Services Packages |
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|---|---|---|---|
Services |
Three Levels to Choose From |
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Essentials |
Security Foundations |
Enterprise Security |
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|
Maintenance/Management/ |
✓ | ✓ | ✓ |
| Third-Party Patching | ✓ | ✓ | ✓ |
| Web Hosting | ✓ | ✓ | ✓ |
| Endpoint Protection and Anti-ransomware | ✓ | ✓ | ✓ |
| Email Spam Filtering | ✓ | ✓ | ✓ |
| Office 365: Business Basic, Business Standard, Exchange Online 1 & 2 | ✓ | ✓ | |
| Mobile Device Management (MDM) | ✓ | ✓ | |
| Cybersecurity Awareness Training | ✓ | ✓ | |
| Multifactor Authentication (MFA) | ✓ | ✓ | |
| Cloud Backup - Software | ✓ | ✓ | |
| Cloud Backup - Storage | ✓ | ✓ | |
| Comanaged Ticketing System | ✓ | ||
| Siemless Log Monitoring | ✓ | ||
| Threat Intelligence/Hunting | ✓ | ||
| Breach Detection | ✓ | ||
| Intrusion Monitoring | ✓ | ||
| Dark-Web Monitoring | ✓ | ||
| Monthly Vulnerability Scanning | OPTIONAL | ||
| Annual Pen Test | OPTIONAL | ||
| Annual DR Test | OPTIONAL | ||
| Proactive Business Reviews | Annually | Quarterly | Monthly |
We have been using ComTec Solutions for more than four years now. Beginning with our ERP support and now including all hardware and software management, in addition to our Cloud backup. I would highly recommend ComTec to any company requiring their services.
VP/GM, Electri-Cord Mfg. Co.
“The nice thing about ComTec is they will always jump in and help when something goes wrong. They’re a highly-valued extension of our company.”
Joseph Faraci, EmpireEMCO Controller
Regional Sales Manager
Why ComTec Solutions Is a Trusted IT Services Provider in Rochester, Syracuse, and Buffalo, New York
29 Years
in Business
2023
2023
Top 100 Vertical Market MSPs
ChannelE2E Award
300+
Manufacturing Customers
4 Regional
U.S. Offices
30 Years
in Business
2023
300+
Manufacturing & Distribution Customers
2024
Top 100 Vertical Market MSPs
ChannelE2E Award
2024
MSP 501 Award
Channel Futures
Locations
Need help moving to the next level of business growth?
ComTec Solutions can help you get there.
FAQ
Do you have an MSP team located in my area?
We have physical offices in the following areas: Rochester, Syracuse, and Buffalo, New York; East Berlin, Connecticut; Dallas, Texas; and Philadelphia, Pennsylvania. Our team is both on-site and virtual, meaning that we can service businesses throughout the United States.
How many employees does ComTec employ?
The ComTec Solutions team includes 60+ employees, all located in the United States.
Will the people working on my account be full-time ComTec employees or contractors?
Each ComTec Solutions account is serviced by full-time employees.
How long has ComTec been in business?
ComTec was founded in 1995.
Do you work exclusively with manufacturers and distributors?
While we have deep expertise in manufacturing and distribution, we also service clients in a variety of industries, including medical, engineering, and professional services.
Do your MSP levels include cybersecurity services?
ComTec offers three levels of managed IT services, two of which include cybersecurity services: security foundations and enterprise security. You can learn more by reading the ComTec Managed Services Packages section above.
After we sign the MSP agreement, how long until we get support?
Service and support begin immediately after signing your agreement, with full onboarding averaging around 30 days or less.
If we sign up for a level but then find six months or so down the road that we want more support, can we change levels? If so, is there any disruption in our service when doing so?
ComTec can quickly pivot to meet the needs of your organization, ensuring you can change levels of service with no disruption to your business.
Is the ComTec MSP team located in the United States or other countries?
All ComTec team members are based in the United States.
What types of certifications do your IT support techs have?
ComTec employees stay abreast of current threats and technology trends and hold a variety of certifications for Microsoft, StorageCraft, and SonicWall.
Do you sell IT hardware?
Staying secure requires up-to-date hardware. ComTec can provide the following hardware and software options for our clients: servers, workstations, firewall routers, switches, desktops, and laptops (Microsoft products).
What is your turnover rate for IT and tech support resources?
ComTec Solutions places a strong emphasis on cultivating a positive company culture. This means our turnover rate is very low. We’ve won several best-places-to-work awards as well, two of which are posted on the Resources page of our website.
Is your team 24/7? What if we need on-site support after hours?
ComTec provides support 24/7, 365 days a year for our customers, with a team of agents available for after-hour issues.
What else does ComTec offer besides IT and tech support?
ComTec also provides advisory, implementation, and ongoing administration of ERP manufacturing software specifically built for manufacturers with an appetite for rapid growth.
Never Worry About IT Again
We offer three comprehensive levels of managed IT services to fit the unique needs of manufacturers. Each level is backed by an expert team that is seasoned in handling and resolving basic to highly complex needs and challenges in a timely and accurate fashion. We keep watch of your IT environment and ensure that it’s always operating at optimal levels so that you don’t have to.
If you have questions about any of the levels of our managed IT services outlined below or would like a quote, simply reach out to us!
Systems Maintenance /Management/ Monitoring
✓
✓
✓
Nodes
✓
✓
✓
TPP
✓
✓
✓
Web Hosting
✓
✓
✓
S1
✓
✓
✓
Office 365: Business Basics, Business Standard, Exchange Online 1 & 2, Apps for business
✓
✓
MDM
✓
✓
Mailroute
✓
✓
KnowBe4 Silver
✓
✓
Duo MFA
✓
✓
Cloud Backup - Software
✓
✓
Cloud Backup - Storage
✓
✓
Taskfire Co Management
✓
Siemless Log Monitoring
✓
Threat Intelligence / Hunting
✓
Breach Detection
✓
Intrusion Monitoring
✓
Integrated MDR ticketing
✓
Dark Web Monitoring
✓
Monthly Vulnerability Scanning
OPTIONAL
Annual Pen Test
OPTIONAL
Annual DR test
OPTIONAL
Intrusion Monitoring
Annually
Quarterly
Monthly
Systems Maintenance /Management/ Monitoring
✓
✓
✓
Nodes
✓
✓
✓
TPP
✓
✓
✓
Web Hosting
✓
✓
✓
S1
✓
✓
✓
Office 365: Business Basics, Business Standard, Exchange Online 1 & 2, Apps for business
✓
✓
MDM
✓
✓
Mailroute
✓
✓
KnowBe4 Silver
✓
✓
Duo MFA
✓
✓
Cloud Backup - Software
✓
✓
Cloud Backup - Storage
✓
✓
Taskfire Co Management
✓
Siemless Log Monitoring
✓
Threat Intelligence / Hunting
✓
Breach Detection
✓
Intrusion Monitoring
✓
Integrated MDR ticketing
✓
Dark Web Monitoring
✓
Monthly Vulnerability Scanning
OPTIONAL
Annual Pen Test
OPTIONAL
Annual DR test
OPTIONAL
Intrusion Monitoring
Annually
Quarterly
Monthly
Systems Maintenance /Management/ Monitoring
✓
✓
✓
Nodes
✓
✓
✓
TPP
✓
✓
✓
Web Hosting
✓
✓
✓
S1
✓
✓
✓
Office 365: Business Basics, Business Standard, Exchange Online 1 & 2, Apps for business
✓
✓
MDM
✓
✓
Mailroute
✓
✓
KnowBe4 Silver
✓
✓
Duo MFA
✓
✓
Cloud Backup - Software
✓
✓
Cloud Backup - Storage
✓
✓
Taskfire Co Management
✓
Siemless Log Monitoring
✓
Threat Intelligence / Hunting
✓
Breach Detection
✓
Intrusion Monitoring
✓
Integrated MDR ticketing
✓
Dark Web Monitoring
✓
Monthly Vulnerability Scanning
OPTIONAL
Annual Pen Test
OPTIONAL
Annual DR test
OPTIONAL
Intrusion Monitoring
Annually
Quarterly
Monthly